HVAC Warranty and Technical Team

Style Crest is dedicated to serving our business customers with the best customer service possible. Our helpful associates are just an email or phone call away. Reach out to your Style Crest Team using the following information.

Home Owner Assistance

Home Owners Phone: 800.231.4822
8:00 a.m. to 5:00 p.m. Eastern

Warranty

warranty@stylecrest.net

(Phone) 419-333-5790
8:00 a.m. to 5:00 p.m. Eastern

HVAC Equipment Warranty Registration Page

HVAC Warranty Administrator

Angie

HVAC Warranty Administrator
HVAC Warranty Claims Processing
Joined Style Crest in 2012

Related Experience
Worked for a HVAC Distributor for 10 years prior to coming to Style Crest.

What types of accomplishments give you the most amount of pride at work?
Having satisfied customers by providing them with excellent customer service.

Outside of work, what are your favorite activities?
Spending time with my family and being outdoors.

A successful encounter with a customer includes…
Identifying the situation, taking action to rectify it and doing this all in a timely manner.

The best advice I ever received was…
Take one day at a time.

I prepare for the business day by doing this every morning.
Sitting on my deck and listening to the waves in Lake Erie hitting shore.

HVAC Technical Service Specialist

Tom

HVAC Technical Service Specialist
HVAC Tech Line Support, Authorized Service Center Administrator
Joined Style Crest in 2009

Related Experience
Over 30 years combined experience in the following areas: Electronics and refrigeration;  HVAC and appliances; Engineering lab tech for a major HVAC manufacturer. NATE certified with field experience in both install and service.

How would you characterize your relationship with your customers?
Excellent, each day can present new challenges and you develop a mutual respect for one another.

Outside of work, what are your favorite activities?
Spending time with my wife and our three boys. Attending their sports and the other activities they are involved in. Walks with my wife and our dogs. Big fan of all Cleveland sports, the outdoors and fishing when I get the chance.

A successful encounter with a customer includes…
A friendly greeting, being a good listener and offering very detailed and informative responses or solutions to assist them with their needs.

The best advice I ever received was…
Do the small things well each day and they will add up to bigger and better things.

If I were a professional athlete, this is the sport I’d like to be the best at.
Baseball

Warranty Coordinator

April

Warranty Coordinator
Joined Style Crest in 2016

Outside of work, what are your favorite activities?
Running Marathons, Half Marathons & Triathalons, Yoga, and going on Harley rides.

A successful encounter with a customer includes…
Listening to them and letting them know you care, while assisting them with their needs.

The one place I know I can relax and prepare for the coming week is…
My home, spending time with my husband, 2 daughters and our dog.

The best advice I ever received was…
Be thankful for everything, including your stuggles. Your worst day could be someone else’s best day.

If I were a professional athlete, this is the sport I’d like to be the best at.
Running

I prepare for the business day by doing this every morning.
Going for a morning run in the dark with a headlamp and two of my running buddies. The stars are bright and beautiful.

Warranty Administrative Assistant

Shawnelle

Shawnelle
Warranty Administrative Assistant
HVAC Authorized Servicer
Joined Style Crest in 2017

What types of accomplishments give you the most amount of pride at work?
A simple note/email of gratitude.

Outside of work, what are your favorite activities?
Spending time with my husband, and 3 children. Watching the kids sporting events, traveling and making new memories.

A successful encounter with a customer includes…
A happy customer, and problem solved.

When a challenge presents itself, the approach I take is…
Listen, think and then react.

The best advice I ever received was…
The best preparation for tomorrow is doing your best today.

I prepare for the business day by doing this every morning.
Caffiene and kisses from my kids.

Contact the HVAC Product Support Team

Home Owner Assistance

Home Owners Phone: 800.231.4822
8:00 a.m. to 5:00 p.m. Eastern

 HVAC Equipment Warranty

warranty@stylecrest.net

HVAC Equipment Warranty Registration Page

(Phone) 419-333-5790
8:00 a.m. to 5:00 p.m. Eastern